Business Process Management

2024/2025

Учебный год

ENG

Обучение ведется на английском языке

3

Кредиты

Кто читает:

Департамент менеджмента

Статус:

Курс по выбору

Когда читается:

1-й курс, 3 модуль

Преподаватель

Артемова Диана Игоревна

Course Syllabus

Abstract

Modern BPM solutions are leveraging advanced technology and existing organizational assets to create smarter processes that deliver increased operational efficiency, enhanced process visibility, exceptional customer service and superior business agility. By the end of this course, students will be able to: analyze business processes; define a company's business processes, their objectives and how they flow within the organizational context; identify the different process stakeholders and their roles in business processes; and evaluate the current business from a process view, break down the problems, and find an applicable business solution.

Learning Objectives

• Mastering the methodology of analysis and design of business processes
• Mastering skills of business process modeling in various notations
• Development of competencies for solving business problems using the methodology of business processes analysis and design, as well as modeling tools

Expected Learning Outcomes

• Able to model business processes in BPMN and IDEF0 notations
• Know how to analyze business processes using models: identify bottlenecks, functional gaps, rational use of resources and mechanisms
• Able to design business processes taking into account the identified problems and business needs

Course Contents

• Introduction to company business architecture design and business process modeling
• Goals, indicators, strategic maps
• Modeling business processes in IDEF0
• Modeling business processes in BPMN
• Visual analysis of business process models
• Business process reengineering

Assessment Elements

• Current control
  Current control is carried out in the form of tests based on the first five topics. Each test includes 10 questions. The tests can be taken only in class during seminars (via Smart LMS).
• Project
  The project is performed in teams of 3-5 people. The distribution of teams is carried out by students independently. Each team receives a task from the lecturer. The project is carried out throughout the duration of the discipline in stages. There are 6 stages (project tasks) in total. Assignments are given by the lecturer after each topic. Assignments must be submitted via Smart LMS. Detailed instructions are provided to students during the course.
• Exam
  The final exam is a test with questions that cover the entire course. It is conducted using the Smart LMS system in HSE computer classrooms.

Interim Assessment

• 2024/2025 3rd module
  0.2 * Current control + 0.5 * Exam + 0.3 * Project

Bibliography

Recommended Core Bibliography

• Enterprise, business-process and information systems modeling : 13th international conference, BPMDS 2012, 17th international conference, EMMSAD 2012 and 5th Eurosymposium, held at CAiSE 2012, Gdansk, Poland, June 25-26, 2012: proceedings, , 2012
• von, Rosing, Mark, et al. The Complete Business Process Handbook : Body of Knowledge from Process Modeling to Bpm, Elsevier Science & Technology, 2014. ProQuest Ebook Central, https://ebookcentral.proquest.com/lib/hselibrary-ebooks/detail.action?docID=1888539.

Recommended Additional Bibliography

• Alpina - 23155 - Д.Моррис; Д.Хилти; М.Кирхмер; М.Шарсиг; П.Франц; Р.Саксена; Т.Бенедикт - Свод знаний по управлению бизнес-процессами: BPM CBOK 4.0 - 9785961475647 - Альпина Паблишер - 2022 - https://hse.alpinadigital.ru/book/23155
• Alpina - 8013 - - - Свод знаний по управлению бизнес-процессами: BPM CBOK 3.0 - 9785961442083 - Альпина Паблишер - 2016 - https://hse.alpinadigital.ru/book/8013
• Checking Business Process Evolution. (2019). https://doi.org/10.1016/j.scico.2018.09.007
• Зуева, А. Н. Моделирование бизнес-процессов в нотации BPMN 2.0 : учебное пособие / А. Н. Зуева. — Москва : РТУ МИРЭА, 2021. — 105 с. — Текст : электронный // Лань : электронно-библиотечная система. — URL: https://e.lanbook.com/book/176564 (дата обращения: 00.00.0000). — Режим доступа: для авториз. пользователей.
• Свод знаний по управлению бизнес-процессами : BPM CBOK 4.0, , 2024
• Свод знаний по управлению бизнес-процессами BPM CBOK 4.0, пер. с англ. Андрей Матусевич ; науч. ред. Анатолий Белайчук, 502 с., Бенедикт, Т., Кирхмер, М., Шарсиг, М., Франц, П., Саксена, Р., Моррис, Р., Хилти, Д., 2022

Authors

• ARTEMOVA DIANA IGOREVNA
• BUDKO Viktoriia ALEKSANDROVNA