Operations and Process Management

2024/2025

Учебный год

ENG

Обучение ведется на английском языке

3

Кредиты

Кто читает:

Департамент бизнес-информатики и операционного менеджмента

Статус:

Курс обязательный

Когда читается:

3-й курс, 3 модуль

Преподаватели

Артемова Диана Игоревна

Коптелова Александра Витальевна

Смирнов Сергей Анатольевич

Course Syllabus

Abstract

The main goal of mastering the discipline is development of operational approach to the management of a company’s activities with a focus on increasing the efficiency of processes. As a result of the study, students acquire ability to identify operations and processes relevant to solving the problems, know how to manage costs, manage quality and manage the volume of production of products and services, acquire skills of developing schedules and business process evaluation.

Learning Objectives

• to expand students’ knowledge in the sphere of operational production functions, stock management, quality and level of performance, technologies and strategic planning
• to develop skills in analyzing production and service processes, lean 6 sigma and connected statistical tools
• to improve decision-making skills on process analyses
• to exploit methods of performance operational measurements

Expected Learning Outcomes

• Differentiates between the various factors that shape operations strategy, ensuring informed decision-making
• Assesses and justifies the selection of process variants and alternative decisions regarding the location of production and service facilities
• Calculates key characteristics and throughput of production and service processes to enhance operational efficiency
• Recognizes opportunities for improving the quality of processes and products through systematic analysis
• Determines parameters of inventory management systems and identifies bottlenecks within processes to optimize performance

Course Contents

• Operations strategy / Process Strategy determination
• Design of Products and Services
• Location decisions
• Process and Product Quality
• Inventory management
• Aggregated planning and material requirement planning
• Lean manufacturing and process analyses & improvements
• Process automation and 4th industrial revolution

Assessment Elements

• Presentation
  There are 3 types of “case presentation” First type. Presentation on Calculating task. The list of calculating tasks is provided in the first lesson. A student has to present it solo. 10 min time limitation Second type. Presentation on case study. The list of case studies is provided in the first lesson. This type is for a team of 3-4 students. 15 min time limitation Third type. Theoretical topic. The list of theoretical presentations is provided in the first lesson. This type is for a team of 2-4 students. 10 min time limitation The presentation duration is 10-15 minutes and additional 5-8 minutes for the answering questions and discussion. Presentation should be in PDF format 10-15 slides. All students can select one of these three types of case presentations and inform the instructor about their choice. There can be no repetitions of the case topics in one study group (each topic can be presented only ones).
• Seminars attendance
• Test 1
  Test 1 covers the first 4 topics of the course and takes place at Seminar 5. The test can be conducted using printed paper assignments or via Smart LMS. The test format, number of questions and tasks, other test characteristics are announced at least 1 week before the test. The test consists of 2 types of questions: “yes/no questions” and calculation tasks, each is graded on 10-15 points. Results of the tests are graded on a 10-point scale. The final result is rounded to 2 decimal places. 15-20 theoretical questions (Yes/No) and 2-3 calculating tasks will be given to be solved. In the case of testing via Smart LMS, a test version is created for each student by randomly selecting the required number of questions and tasks from the question bank. Test questions may have equal or different values (weights). In case of different weights, the specific value is indicated in the wording of the question. The specific evaluating procedure is described in the test description and can be read by students at the beginning of the test. The time limit is indicated in the test description and depends on the number of questions and tasks.
• Exam
  The exam is given in the form of a test . Its structure is similar to test 1. Exam covers all the topics that are discussed during the course.

Interim Assessment

• 2024/2025 3rd module
  0.4 * Exam + 0.1 * Presentation + 0.1 * Seminars attendance + 0.4 * Test 1

Bibliography

Recommended Core Bibliography

• Heizer, J., Render, B., & Munson, C. (2016). Operations Management: Sustainability and Supply Chain Management, Global Edition (Vol. Twelfth edition). Harlow, Essex: Pearson. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=1419480
• Operations and process management : principles and practice for strategic impact, Slack, N., 2018
• Operations management : sustainability and supply chain management, Heizer, J., 2014
• Operations management, Slack, N., 2013

Recommended Additional Bibliography

• Chiarini, A. (2015). Sustainable Operations Management : Advances in Strategy and Methodology. Cham: Springer. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=937032
• Gupta, S., & Starr, M. K. (2014). Production and Operations Management Systems. Boca Raton: CRC Press. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=1728738
• Operations management : processes and supply chains, Krajewski, L.J., 2019
• Process theory : the principles of operations management, , 2018
• Wiley encyclopedia of management. Vol.10: Operations management, , 2014

Authors

• Artemova Diana Igorevna
• SMIRNOV SERGEY ANATOLEVICH